Privacy Policy

Privacy Policy – Chronaes.com

Effective Date: 15 August 2025

This Privacy Policy explains how Chronaes – Antonio Ribeiro (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website https://www.chronaes.com (“Site”) and purchase our products.

We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

1. Company Information

Legal Entity: CHRONAES – ANTONIO RIBEIRO
SIRET: 990 218 117 00010
Registered Address: 7 Rue de Louillot, 64600 Anglet, France
Email: contact@chronaes.com

We are the “data controller” for the purposes of applicable data protection legislation.

2. Data We Collect

When you interact with our Site, we may collect the following categories of personal data:

  • Identity Data: first name, last name, title, date of birth (if provided)
  • Contact Data: billing address, delivery address, email address, phone number
  • Transaction Data: order details, payment details (processed securely by third-party payment providers)
  • Technical Data: IP address, browser type, operating system, device information, referring URLs
  • Usage Data: browsing behaviour, pages visited, time spent on our Site
  • Marketing Data: preferences for receiving promotional communications

We do not store your full credit/debit card numbers. Payments are processed securely by authorised payment gateways.

3. How We Collect Your Data

We collect personal data in the following ways:

  • When you place an order on our Site
  • When you create an account or subscribe to our newsletter
  • When you contact us via email or our contact form
  • Automatically through cookies and similar tracking technologies

4. How We Use Your Data

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To manage your account and provide customer support
  • To send you order confirmations, invoices, and shipping updates
  • To communicate promotions, offers, and news (only if you have opted in)
  • To improve our website, services, and customer experience
  • To comply with legal obligations (e.g., tax and accounting records)
  • To prevent fraud and ensure the security of transactions

5. Cookies & Tracking Technologies

Our Site uses cookies to ensure a smooth shopping experience and improve functionality.
Types of cookies we use:

  • Essential cookies: required for the website to function (e.g., cart management)
  • Analytics cookies: to understand how visitors use our Site (e.g., Google Analytics)
  • Marketing cookies: to deliver relevant advertising (e.g., Meta Pixel, Google Ads)

You can manage or disable cookies through your browser settings, but please note that some features may not function properly without them.

For more details on cookies, visit: www.aboutcookies.org

6. Sharing Your Data

We may share your personal data only with trusted third parties for the purposes described in this Policy:

  • Payment processors: PayPal, Stripe (to process transactions securely)
  • Delivery partners: Colissimo, DHL, UPS, Chronopost (for shipping your orders)
  • IT and hosting providers (for secure operation of our Site)
  • Marketing platforms: Mailchimp, Klaviyo, Google Ads, Meta Ads (if you have opted in)

We do not sell, rent, or trade your personal information to third parties.

7. International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to and processed in countries with different data protection laws.
We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

  • Customer account data: until your account is deleted or inactive for 5 years
  • Order and payment records: 10 years (to comply with French tax laws)
  • Marketing preferences: until you unsubscribe or request deletion

9. Your Rights (GDPR)

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to the processing of your data for marketing purposes
  • Request data portability to another service provider
  • Withdraw your consent at any time (without affecting the lawfulness of prior processing)

To exercise your rights, contact us at: contact@chronaes.com

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or misuse.
This includes SSL encryption, secure servers, and restricted access to personal information.

11. Minors

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be notified to you by email (if applicable).

Contact for Privacy Matters:
Chronaes – Antonio Ribeiro
7 Rue de Louillot, 64600 Anglet, France
Email: contact@chronaes.com